Operations Manager – Night Shift

Montgomery, New York
Jobs for Humanity
Job Description

McKesson is a company that focuses on healthcare and making quality care more accessible and affordable. We care about the health, happiness, and well-being of our employees and the people we serve. Your work at McKesson matters and you have the opportunity to make an impact and bring new ideas. Join us as we shape the future of health for patients, communities, and our employees. We encourage everyone to apply, including the elderly, refugees, people with visible and invisible disabilities, LGBTQIA+, and veterans.

Location: Montgomery, NY

Position: Operations Manager

The selected candidate will be responsible for overseeing the efficiency and priorities of the team. They will collect and analyze metrics to ensure success and will also handle Salesforce cases. The Operations Manager will establish relationships across the organization and work on cross-functional initiatives.

Shift: Nights, Sunday-Thursday 5:30pm-completion

Responsibilities:

Resolve Tier-I tickets and manage escalations

Route cases to other teams as needed

Collaborate with other groups to improve customer experience and support volume

Create and evaluate policies and procedures for IT operations

Manage and develop direct reports

Ensure adequate staffing and prompt response times

Provide metrics to measure effectiveness

Manage on-call coverage and rotation

Requirements:

Degree or equivalent experience

At least 6+ years of professional experience

Proficiency with MS Office

Preferred:

WMS system experience

Critical Skills:

5+ years in an Operations Support role, including 2+ years in a people management role

2+ years of IT management or supervisory experience

3+ years of experience supporting customers in a high volume environment

Experience collecting and analyzing performance data

Experience with SQL Server

Additional Knowledge & Skills:

Experience in the healthcare industry is a plus

Good written and verbal communication skills

Education:

Bachelor’s degree in computer science, software engineering, or relevant experience

Physical Requirements:

General office demands with up to 10% overnight travel

Base Pay Range: $67,200 – $112,000

McKesson is an Equal Opportunity/Affirmative Action employer. We welcome applicants of all backgrounds, including those with disabilities. If you need a reasonable accommodation during the application process, please contact us at (url removed). Resumes or CVs submitted to this email address will not be accepted.

Join us at McKesson and continue to grow your career. We offer a comprehensive Total Rewards package that includes benefits to support physical, mental, and financial well-being. For more information on our benefits, please click here.

We also offer competitive compensation based on factors like performance, experience, and skills. In addition to base pay, there may be opportunities for bonuses and long-term incentives.

McKesson is committed to being an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. If you need a reasonable accommodation during the application process, please contact us at (url removed). Resumes or CVs submitted to this email address will not be accepted.

Apply now and join us at McKesson!