New York, New York
Zen & Art
JPC-851. Contact. Amruta Kukde. ************* Location. New York. Description: We are a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm’s employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. We can provide a superior foundation for building a professional career – a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.
Technology works as a strategic partner with our business units and the world’s leading technology companies to redefine how we do business in ever more global, complex, and dynamic financial markets. Our’s sizeable investment in technology results in quantitative trading systems, cutting-edge modelling and simulation software, comprehensive risk and security systems, and robust client-relationship capabilities, plus the worldwide infrastructure that forms the backbone of these systems and tools. Our insights, our applications and infrastructure give a competitive edge to clients’ businesses and to our own.
The Team and Your Role
The Executive Service Team is dedicated to delivering the highest level of technology support to the firm’s most senior managers. Our global team works closely together to optimize the firms technology for each senior manager and provides 24/7 support.
The role is highly visible and thought-provoking. It requires high levels of technical proficiency, soft skills, and adaptability. Your keen problem-solving abilities will guide you in resolving issues in a timely manner. You will be a steward for the firm’s senior managers, ensuring that you enable them to fulfill their roles through technology.
Qualifications and Responsibilities
How you will be influential?
Confidence in representing the whole of Technology to the firm’s most senior managers (VIPs); Maintain a continuous focus on technology and information security
Provide advice and suggestions for VIPs professional and personal technologies
Ability to streamline support models and improve processes based on user feedback and continuous improvement methodologies
Identify areas where technology can enable and enhance the lives of senior management; Advanced screening of new technologies, including pre-pilot, pilot, and UAT
Design, develop and maintain strategic reports to provide visibility into the technology service space via metric analysis
Create and/or and maintain tools and processes for the Executive Service Team
Provide a single point of contact for all IT related issues to senior management (VIPs)
Troubleshoot desktop technologies and mobile devices (both personal and firm issued)
Coordinate any technology service offering available via the firm (procurement, multimedia, mobile, telephony, etc.)?Field non-standard technology request
Home support visits as needed
Board support of quarterly meetings for Executives and Directors
Liaise with global IT service teams in support of senior managers
Communicate scheduled outages, planned system upgrades, new application deployments, or any IT initiatives that impact service
Bachelor’s degree and/or 3-5 years of experience in the technology service space
Must possess excellent verbal and written communication skills
Experience in fast pace/financial services environment preferred
Experience supporting Microsoft office suite including Outlook, Blackberry Work and iOS devices
Enjoy working as part of team and independently as well – provided by Dice
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