TB Customer Service Associate – Bi-lingual (Japanese and English)

Jersey City, New Jersey
INSPYR Solutions
Title: TB Customer Service Associate Location: New York, NY or Jersey City, NJ or Dallas, TX or Tempe, AZ or Los Angeles, CA Duration: 6+ Months Compensation: $35-40/hr W2 Industry: Banking Work Requirements: US Citizen, GC Holders or Authorized to Work in the US Candidates must be bilingual in Japanese and English Job Description: Work with target clients and internal service partners to advocate client needs and solutions. Use product knowledge to resolve challenging client issues and conduct root cause analysis. Act as a dedicated client service support and handle complex transaction queries. Identify ways to streamline workflows to mitigate risk. Build and maintain client profiles and execute annual client service plan. Participate in client meetings to provide insight into our service model and develop the client relationship. Ensure risk/compliance guidelines are followed at all times. Understand the client impact of new/changing regulatory and industry requirements and will adapt associated process & procedures to address. Further a culture of risk and compliance discipline. Skillset / Experience: 5+ years experience in financial services/banking with a client service/operations background Experience in Treasury Management and working at a call center Excellent bi-lingual Japanese and English communication, customer service, and problem-solving skills Strong analytical skills and excellent interpersonal skills Strong technical knowledge in a functional area, including applicable legal, regulatory and accounting issues Strong written and verbal Japanese and English communications. Flexibility and willingness to work extra hours when needed Our benefits package includes: Comprehensive medical benefits Competitive pay, 401(k) Retirement plan and much more! About INSPYR Solutions: TekPartners and Genuent are becoming INSPYR Solutions. As a leading information technology partner, we connect top IT talent with our clients to provide innovative business solutions through our IT Staffing, Professional Services, and Infrastructure Solutions divisions. We understand and value the unique needs of highly-skilled information technology professionals in the industry and always strive to stay above the curve. Our company was founded on the following core values: Be the Best, Understand the Urgency, Never Ever Give Up, Have the Courage to Excel, and Make a Contribution. We take pride in our business model and strive to create a positive workplace environment through an exemplary culture. INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.