New York City (Manhattan), New York
Assist and implement excellent customer service within the unit and supervise work assignments. Job Responsibilities Supervize/control staff assignment, reporting and absences Control of staff overtime and compensation management Maintain applicable safety and quality standards Maintain, up-date companys and customer manuals and documentation Keep up to-date with local emergency plan Maintain good relations with customers and airport authorities Report any irregularity and take appropriate action Attend and contribute to internal meetings Comply with companys Standard Operating Procedures (SOP) and policies All other duties as assigned Qualifications and Competencies High school diploma or GED equivalent Minimum of 2 years leadership experience Ability to deal with conflicts Strong oral and written communication skills Ability to work under pressure Customer focus and quality awareness High standards in quality and service level agreements Must be able to work flexible working hours Equal Employment Opportunity Statement Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law. About us Swissport International AG, on behalf of more than 850 client-companies, provides best-in-class airport ground services for some 282 million passengers annually and handles approximately 4.8 million tons of air cargo at 115 warehouses world-wide. With a workforce of some 66,000 the worlds leading provider of airport ground services and air cargo handling is active at more than 310 airports in 49 countries on six continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fueling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience. PandoLogic.Category: General
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