Senior Technical Support Engineer

Rochester, New York
MKS Instruments

MKS Instruments is a global provider of instruments, subsystems and process control solutions that measure, monitor, deliver, analyze, power and control critical parameters of advanced manufacturing processes to improve process performance and productivity for our customers. Additional information can be found at .

Are you naturally curious? So are we at MKS. Our collective curiosity drives us to be an innovation leader in many industries. Our products drive technology advancements across a wide range of applications such as 5G, augmented/virtual reality, autonomous vehicles, clean drinking water and space exploration. We are a team of collaborators who value fresh thinking and believe in mutual respect, constructive candor, diversity and inclusion. As a valued and trusted partner to our customers, we are continually pushing the boundaries of possibility. We believe in creating technology that transforms our world and are looking for like-minded individuals to join our team. If this is appealing to you, we want to meet you.

Position Summary:

This position is a key test engineering operations resource for the MKS Global Service organization. The position responsibilities will be focused on Global Service Test Engineering needs.

Position Details:

• Setup, Qualify, and deployment of test hardware, test stands, methods, etc… to Global Service for new and existing products
• Preparation of test plans for new/existing test stand that define stand build, upgrades, qualification, methods, strategies, and requirements for deployment.
• Obtaining and driving the requirements for Global service setup of test areas including requirements for power, water, air, etc, and floor layout.
• Verification of Test procedures, Software, Hardware, assembly instructions and provide feedback to Engineering.
• Works with Manufacturing Engineering and Service to determine test labor standards
• Provides technical support for Global Service on test-related issues. This includes doing root cause analysis on re-occurring test failures and working with test engineering/design engineering on corrective action efforts.
• Key interface between Global Service and other departments/suppliers regarding test-related functions
• Trains Test Technicians in the use of test equipment, fixtures, and procedures
• Error proofing (poka-yoke) new and existing test related processes.
• Justification and procurement of test hardware and other capital expenditures needed for Global Service
• Ensure Test Stand and testing processes Consistency in all MKS Repair Centers

Requirements:

• Bachelor of Science in Engineering or 2 years of equivalent experience
• 2+ years of hands-on test engineering experience
• Able to multi-task and balance the workload
• Excellent verbal and written communication skills required
• Strong customer relations, listening, and organizational skills
• Good computer skills with a working knowledge of MS Office suite
• Must be self-motivated
• Must be able to manage multiple tasks and priorities with minimal supervision.
• Up to 20% domestic and international travel

MKS Instruments, Inc. is an Affirmative Action and Equal Opportunity employer. We solicit and hire applicants regardless of race, color, national origin, sex, religion, age, disability, veteran status, sexual orientation, gender identity, or any other protected category. Our policy is to employ the most qualified applicants. We conduct background checks and drug screens, in accordance with company policies and federal and state guidelines.