Senior Director, Client Service

New York, New York
KANTAR
We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.

To start a career that is out of the ordinary, please apply

Job Details

Job Title: Senior D irector, Client Service, Media

Job Location: Hybrid- Atlanta, Boston, Chicago, New York City, Norwalk

About the role

The Senior Director role is a strategic leadership position responsible for overseeing a portfolio of high-value accounts and guiding strategic account teams. This individual acts as a senior advisor to executive-level stakeholders, influencing investment decisions and driving multi-year growth plans. The role combines deep expertise in media research and analytics with executive engagement and commercial accountability.

Primary Responsibilities

• Oversee a portfolio of high-value accounts; manage and lead small portfolio teams or strategic account teams to deliver exceptional client outcomes.

• Serve as a senior advisor to executive-level stakeholders; influence strategic investment decisions through evidence-based insights.

• Accountable for retention of portfolio and responsible for multi-year growth plans, cross-sell strategies, and a c h i e v e m e n t o f significant revenue targets.

• Lead executive-level research initiatives; synthesize primary, secondary, and advanced analytics into actionable narratives for senior decision-making.

• Optimiz e resource allocation and deliver operational efficiency across portfolio teams; shape best practices for quality delivery at scale .

• Represent Kantar in industry forums and enterprise-wide initiatives; champion innovation in media analytics and cross-platform measurement .

• Develop and nurture high-performing teams by identifying , mentoring, and advancing top talent through a culture of continuous learning and collaboration.

Essential Knowledge & Experience

• 7 + years in media research, analytics, or consulting with proven success in executive-level engagement .

• Expertis e in digital ecosystems, cross-platform measurement methodologies , creative quality, and/or placement and audience insights .

• Strong command of advanced research techniques, including attribution, ROI modeling, and audience segmentation.

• Advanced ability to synthesize complex data into compelling narratives for executive audiences.

• Proven ability to shape strategic investment decisions and drive commercial outcomes.

• Track record of delivering multi-year growth plans and achieving significant revenue targets for an account portfolio.

• Demonstrated success in managing senior client relationships and leading high-performing teams , including direct management of a team of 3 or more professionals.

• Ability to navigate fast-paced agency or complex client environments, balancing strategic depth with delivery efficiency.

• Bachelor’s degree in market research/marketing or related social science and analytic subject areas. Masters preferred

Location

New York, World Trade CenterUnited States of America

Kantar Rewards Statement

At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and also to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.

We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration.

We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.

Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.