Senior Claims Technical Specialist – Liability

New York, New York
QBE Insurance
Primary Details
Time Type: Full time

Worker Type: Employee

THE OPPORTUNITY

This opportunity is to manage the complete investigation, evaluation and resolution of assigned portfolio of complex latent injury claims, including environmental, mass tort, construction defect, aviation, habitability, and any other claim potentially triggering multiple policy periods. Engages, directs and manages external advisors and vendors including legal service professionals, discovery vendors, and consultants across a highly complex portfolio of matters.

PRIMARY RESPONSIBILITIES

• Manage a diverse portfolio exclusively of high severity claims which includes conducting fact, liability and loss investigations and interpreting insurance contracts in an effective and efficient manner
• Conduct efficient fact and coverage investigations for purposes of analyzing insurance policies and drafting and issuing timely reservation of rights and coverage position letters
• Evaluate and negotiate the resolution of assigned claims in a timely manner, within appropriate authority and in accordance with applicable laws, regulations, statutes, best practices and Department of Insurance (DOI) compliance
• Drive the highest level of customer care, responsiveness, and satisfaction when managing

  assigned claims to deliver superior claim outcomes

• Collaborate with outside representative counsel to formulate litigation strategy ensuring

  achievement of desired outcome and effective litigation management strategies

• Direct and manage external advisors and vendors including legal service professionals,

  discovery vendors, and consultants

• Oversee projects and planning surrounding departmental initiatives to achieve strategic objectives
• Analyze, develop and determine appropriate case reserves on all assigned claim files and

  recommend changes where necessary to ensure actuarial accuracy

• Advise on specific latent injury areas of specialization and coordinate efforts to disseminate information and guide learning and thought leadership in those areas; serve as the subject matter expert
• Represent QBE by participating in and attending industry seminars or authoring articles pertaining to latent injury subjects
• Collaborate with Underwriters to identify, understand and address novel or complex risks to appropriately price and negotiate terms including participation in sales calls and requests for proposals (RFPs)
• Manage relationships with external vendors to deliver accurate, timely, and cost effective solutions
• Take ownership of personal development and career planning, and development of required skills, tools, techniques, and technology to continually add value to the organization
• Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and properly accounting for expenses to meet requirements and achieve fiscal responsibility

PREFERRED QUALIFICATIONS

• Education: Bachelor’s Degree or equivalent combination of education and work experience
• Experience: 8 years relevant experience

PREFERRED COMPETENCIES/SKILLS

• Generate original, innovative solutions to difficult or unusual situations
• Identify and locate information and facts which are necessary and relevant for the purposes of evaluating a claim
• Financial and business acumen and awareness of financial responsibility
• Quickly change direction when working on multiple projects or issues
• Properly document investigation findings and preserve evidence in accordance with internal and external laws and procedures
• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Assume a methodical approach to a given situation and develop a systematic procedure as a response
• Develop effective negotiation strategies and prepare a plan of action
• Build and capitalize on beneficial internal and external relationships including competitors
• Actively contribute towards continuously improving performance and mentor team with feedback, on-the-job skill enhancement opportunities and career advice
• Build and establish constructive and cooperative working relationships and open lines of communication
• Utilize effective communication skills to influence and persuade decision makers
• Manage a diverse and extensive portfolio of latent injury claims with varying levels of complexity and activity
• Collaborate with internal resources to resolve difficult claims situations and drive resolution opportunities with internal and external stakeholders

PREFERRED QUALIFICATIONS

• Education: Master’s Degree and/or Juris Doctorate

EXPERIENCE

• Experience handling and/or litigating coverage for latent injury matters including environmental, mass tort, construction defect, aviation, habitability, and any other claim potentially triggering multiple policy periods
• A dvanced experience in other segments of commercial lines industry, including agency, retail or wholesale brokerages, third-party administrator, risk management, legal or other

  roles

• A dvanced experience in diverse industry segments that present claims and risks including, for example, manufacturing, real estate management, construction, and aviation

PREFERRED KNOWLEDGE

• Advanced working knowledge of current and possible future commercial lines products, policies, practices, trends, technology and information affecting the business and organization; knows how the business works
• Advanced working knowledge of relevant latent injury claims legal and technical knowledge for all US jurisdictions
• Advanced working knowledge of insurance policy and contract language
• Advanced working knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique and coordination of people and resources
• Advanced working knowledge of experts in field of concentration, including attorneys, mediators, judges and experts

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future by helping those around us build strength and embrace change to their advantage.

We’re an international insurer that’s building momentum towards realizing our vision of becoming the most consistent and innovative risk partner.

And our people will be at the center of our success. We’re proud to work together, and encourage each other to enable resilience for our customers, our environment, our economies and our communities.

With more than 12,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.

We believe this is our moment: What if it was yours too?

Your career at QBE – let’s make it happen!

TRAVEL FREQUENCY

• Infrequent (approximately 1-4 trips annually)

PHYSICAL DEMANDS

• General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

DISCLAIMER

• To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
• The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

Compensation

Base pay offered will vary depending on, but not limited to education, experience, skills, geographic location and business needs

Annual Salary Range: $98,000 – $146,000

AL, AR, AZ, Fresno, CA, CO (Remote), DE (Remote), FL, GA, IA, ID, IL (Remote), IN, KS, KY, LA, MI, MN, MO, MS, MT, NC, ND, NE, NH, NV, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, VT, WI, WV and WY

Annual Salary Range: $108,000 – $161,000

CA (Remote, Irvine and Woodland), Greenwood Village CO, CT, Chicago IL, MA, MD, NY (Remote), RI, Houston TX and WA

Annual Salary Range: $123,000 – $183,000

San Francisco CA, NJ and New York City NY

Benefit Highlights

You are more than your work – and QBE is more than a workplace, which is why QBE provides you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. Employees scheduled over 30 hours a week will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.
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