Senior Associate, Governance & Strategy – Technology & Cyber Change Risk Management

Richmond, Virginia
Capital One
Center 2 (19050), United States of America, McLean, Virginia

Senior Associate, Governance & Strategy – Technology & Cyber Change Risk Management

As a Senior Associate in Capital One’s Enterprise Services (ES) Risk Office (ES Risk, first line of defense), you will support managing the process for high priority enterprise-level technology/cyber initiatives and drive enhancements across the organization to help meet our strategic goals. Specifically, in this position, you will play a key role in enhancing our risk management processes across Capital One, driving project and program delivery, and influencing outcomes to support the wider Technology and Cyber Risk Strategy for Capital One. This role will support our ES Risk Identification & Assessment team, which comprises our Material Technology and Cyber Change (MTC) Program and LAUNCH Risk Assessment lane for ES, and includes overseeing governance, intake, process enhancements, and strategy support for the programs.

As part of this role you will:

• Operate in a highly collaborative team environment on work that impacts all lines of defense, Lines of Businesses, and other risk management teams;
• Perform and support the work related to enhancing our well-managed risk agenda and supporting processes;
• Analyze information to proactively identify risks, trends, and process improvements; supporting reporting on risk topics to management;
• Support program-level assessment processes such as controls testing, audit & regulatory interactions, and risk & controls self assessments (RCSAs);
• Manage a sustainable and mature process to identify, assess, mitigate, and monitor change initiatives across the enterprise, including tech/cyber changes, new products/services, etc.;
• Participate in and execute other special projects for the team on a periodic basis.

Your contributions will drive organizational change through risk identification, measurement, analysis and reporting in order to better manage the company’s risk in an open and collaborative environment.

Skills/Competencies:

• Strong communication and presentation skills to manage, inform, and influence outcomes
• Proven ability to build trusted, effective relationships at all levels of the organization
• Strong project management and organizational skills
• Team orientation, with a passion for supporting teams to achieve success
• Ability to effectively prioritize and manage multiple projects

Core Responsibilities:

• Assist the ES Risk leadership in delivering against their strategy and service model
• Identify and implement continual program enhancements based on industry standards and best practices related to risk management (especially technology risk) and aligned with Capital One’s strategic risk direction
• Analyze information to proactively identify risks, trends, and process improvements; supporting reporting on risk topics to management
• Participate in risk and other management forums and contribute to continuous improvement of risk and project / program management practices
• Support interactions with Internal Audit and Regulatory agencies related to our work, as applicable

Basic Qualifications:

• At least 1 year of experience in Microsoft Office or G Suite
• At least 1 years of experience in Business Process Management, Project Management, or Risk Management

Preferred Qualifications:

• At least 2 years of experience in an Governance, Risk, and Compliance environment
• At least 2 years of change management experience in process improvement and transformation
• Agile certifications (SAFe, CSM, CSPM) and/or PMP, BPM certifications

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).