Physical Security Operations Center Senior Analyst (San Antonio- Night Shift)

Minneapolis, Minnesota
Accenture
Organization: Corporate Functions/ Corporate Services & Sustainability

Location: San Antonio, TX

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities. Visit us at .

People in Corporate Functions contribute to the running of Accenture as a high- performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.

Role: Security Operations Center (SOC) Senior Analyst (Crisis Coordinator)

This role is onsite in San Antonio, TX. Candidate must be open to relocate to San Antonio.

Job Description:

The Security Operations Center (SOC) Senior Analyst will be responsible for assessing, analyzing, and responding to incidents related to safety and security around the globe. The role requires daily use of tools/systems (e.g. access control, video management, risk feeds) to detect impact to Accenture’s people, products, property, or brand image and alert the appropriate response stakeholders. Specifically, incidents may range from extreme weather conditions, political instability, crime, terror, civil unrest, and other personnel issues. In addition, the Analyst will be responsible for customer service tasks to provide critical information and assistance to travelers, static employees, and potential third parties. This role will be based in San Antonio, Texas and reports to the SOC Shift Supervisor.

Key Responsibilities:

Assist company employees in all concerns that pertain to safety, security, and property

Act as initial point of contact to aid all employees, travelers, and others contacting the SOC

Monitor and operate security systems to include access control and CCTV, along with environmental monitoring and mass notification systems

Respond quickly and initiate action related to alarms, phone calls, and environmental monitoring and alerting systems

Notify, assist, and direct external emergency personnel and internal resources as necessary

Dispatch security officers or law enforcement personnel for alarm response, calls for service and emergency situations

Execute protocols and communicate at all levels across the globe to employees, site security leads, safety & security staff or contracted officers as needed

Manage information flow to and from an incident

Maintain operational logs, conduct daily shift checklists, handover reports, and incident reports

Ensure all forms of communications, such as e-mails, phone conversations, and client interactions, are conducted in a courteous and professional manner, confidentially, and documented appropriately

Coordinate with Accenture’s Corporate Security regional leads on incident detection and management

Ensure that complete and accurate information is entered in the incident management system

Utilize and execute protocols and standard operating procedures to effectively manage global incidents

Monitor travel safety and security of company’s staff

Maintain situational awareness of current global current events

Monitor and respond to global alerts and events effecting company facilities and employees providing immediate information and assistance as needed

Initiate mass communication notifications as required

Notify leadership of events effecting business operations and employees

Ensure proper handling of highly confidential information

Perform other duties assigned by supervisors related to security and safety

Location:

The role is located in San Antonio, TX and requires to be in the office.

Hours & Shift Requirements:

Night Shift (11:00pm – 7:00 am CST) – Note – This is a 24/7 operations center and critical to have flexibility to work any shift required as needed to support the business

Training:

Individuals receive paid training

Travel:

No travel is needed for this position

Basic Qualifications:

Associate degree or minimum of 2 years of security work experience in Military, Law Enforcement, Government, Corporate Security, Customer Service, Communications or Academia

Preferred Qualifications:

Experience identifying anomalies in a physical environment and performing first-line investigations

Experience with emergency response protocols & processes

Bachelor’s degree in Business, International Relations, Political Science, Communications, or other Humanities-related degrees

Minimum 1-year experience in a Security Operation or Command Center role

Bilingual (English/Spanish/Portuguese)

Experience with Genetec video solutions or CCure 9000

Proficient in Microsoft Windows and Office Suite

Ability to analyze threats and envision potential or real time impact to operations

Ability to respond quickly and calmly to emergencies and stressful situations exercising proper judgment and decision-making skills

Professional skills:

Great active listening skills

Rapport building skills

Patient and empathetic attitude

Adaptability and flexibility

Strong Customer Service skills

Strong consensus, team building and negotiating skills

Ability to work overtime on short notice

Strong cultural sensitivities

Excellent written and verbal communication skills

Ability to multitask in a fast-paced, at times stressed work environment

Strong team player

Comfortable with high-tech work environment, and constant learning of new tools and innovations

Demonstrated leadership in professional setting; either military or civilian

Demonstrated teamwork and collaboration in a professional setting; either military or civilian

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York or Washington as set forth below. Information on benefits is here.

California $26.20 to $63.13

Colorado $26.20 to $54.52

New York $24.28 to $63.13

Washington $27.93 to $58.08

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Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

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