Level 1 Technical Support Specialist

Syosset, New York
Next Ethos Group

Full Time Role, on-site in Long Island, NY with full benefits and 401K w/ company match.

Up to 20% Travel required within Long Island and NYC area Our client has engaged us to help them with a direct hire full time position. For more than 30 years they have provided managed IT services to help companies manage and grow their business.

Hours: M – F, 9 am to 5pm

Preferred Skills & Experience:
IT Technical Support: 6 Months to 1 year
Experience with Office 365
Previous experience at an IT Support or Managed Services Provider is highly preferred.

Primary Responsibilities Include:

Performing timely recognition, isolation, resolution and follow-up of submitted
help desk tickets
Providing detailed documentation of help desk support
Installing, configuring, and troubleshooting desktop hardware and peripherals
Installing, configuring, and troubleshooting Windows 7/8/10 and desktop
applications
Re-installing desktops and laptops as needed
Installing, configuring, and repairing desktop and network printers
Assisting with security-related updates or patches
Creating and update help desk documents
Developing user training and instructional materials as needed
Performing other duties as assigned
Candidate will also provide intermediate to advanced network and server
troubleshooting including:
Network connectivity diagnostics and repair
Server configuration
Server alert monitoring and troubleshooting
Server configuration, deployments and migrations
Required Technical Skills & Experience
Windows Desktop Operating Systems (Windows 7/8/10)

Working in an Active Directory Environment (Joining Computer to Domain,
Create Accounts, Reset Passwords)
Standard Desktop Applications (Microsoft Office, Adobe Acrobat etc.)
Server Applications (Microsoft Exchange Server 2010/2013/2016/2019, Microsoft
SQL Server)
Multiple Internet Browsers (Internet Explorer, Mozilla Firefox, Google Chrome
etc.)
Anti-VirAnti-Malware Software (Trend Micro, Norton Antivirus, McAfee, MSE,
Malwarebytes etc.)
Unified Communications Technologies (On-premise and hosted VoIP)
Networking technology (Routers, firewalls, switches, wireless access points etc)
Be able to lift and carry up to 50 pounds
Have a current valid driver’s license
Be familiar with ticketing/help desk software (i.e. Autotask, ConnectWise, etc.)
Be familiar with RMM software (i.e. Kaseya, Labtech, Connectwise, Autotask, N-
Central, etc.)
Be willing to travel to various client locations throughout Long Island
Strong troubleshooting skills and technical knowledge
Ability to prioritize, schedule, coordinate and manage a variety of activities and
projects

Other requirements:

Be able to lift and carry up to 50 pounds
Have a current valid NYS driver’s license
Be familiar with ticketing/help desk software (i.e. Autotask, ConnectWise, etc.)
Be familiar with RMM software (i.e. Kaseya, Autotask, N-Central, etc.)
Be willing to travel to various client locations throughout Long Island
Strong troubleshooting skills and technical knowledge
Ability to prioritize, schedule, coordinate and manage a variety of activities

– provided by Dice