Level 1 Support Team Lead – Network Operations/Application Support – Fintech – New York

New York, New York
Kite Human Capital Ltd

Level 1 Support Team Lead – Network Operations/Application Support – Fintech – New York

Level 1 Support Team Lead is required to join a global FinTech business in their New York office. This is a permanent position, offering $80,000 to $100,000 as a base salary.

This is a client facing role, interacting with both capital market customers and also vendors/service partners, so as such this person must have personality and professional communications both written and spoken. Although this will be a hands on support role, this person will also be leading a team of 4-5 Service Desk Analysts. They will oversee ticket management, produce reports, review SLA’s and set KPI’s for the team to meet. The business is looking for people who have a technical background, and have experience in a technical customer support role. The ideal candidate will have an appreciation of ITIL (certifications are not necessary), and experience across Application/Network support. On top of this, previous experience leading a small team is required.

Key requirements:

• Team Lead experience.
• Application/Network Support experience.
• ITIL

This is a great opportunity for someone who wants to be a key part of critical business area. Applications are reviewed on a regular basis so please apply today to talk to one of Kite’s consultants about this exciting opportunity.

Level 1 Support Team Lead – Network Operations/Application Support – Fintech – New York

Kite Human Capital – Hire Better

We are unashamedly focused on working with only the best people, who care about customer value and maintain a fantastic working reputation. If you are someone that is committed to working hard to achieve great results, views challenge as an exciting opportunity and wants to work in some of the best possible assignments then please get in touch, we’d love to help you find your next position.

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