New York, New York
IT Service Desk Technician**job details:**+ location:New York, NY+ salary:$20 – $28 per hour+ date posted:Tuesday, November 3, 2020+ job type:Contract+ industry:Retail Trade+ reference:806380**job description**IT Service Desk Technicianjob summary:We’re looking for a self-starter to join our Service Desk team! Under limited supervision, you’ll provide a deep understanding of technical products and services along with the capability to translate complex information to a simplified, professional content that is easily understood by the target audience. This role will require working closely with various users to resolve technical issues through phone, email, and walk-up/desk side support.This is a first shift position – 5AM-1:30PM work schedule.location: New York, New Yorkjob type: Contractsalary: $20 – 28 per hourwork hours: 7am to 3pmeducation: Bachelorsresponsibilities:+ Provide IT Service Desk and desk side support to all users.+ Excellent customer focus is required; this position includes frequent interaction with associates at all levels of the organization.+ Single point of user resolution for all desktop technology devices including desktops, laptops, tablets, mobile devices, printing, wireless networking, audio/visual equipment, etc.+ Maintain and provision desktops, laptops, tablets, mobile devices, printers, projectors, audio/visual equipment, and other office equipment, as required.+ Use ServiceNow incident logging system to maintain incidents and requests through the complete ticket life cycle to agreed service standards and service levels.+ Perform trouble call resolution, diagnosis of complex problems, advanced problem resolution, user support follow-up, and Technician interaction with other IT employees, co-workers, and outside vendors.+ Provision and administer user accounts, distribution groups, and security groups in Active Directory.+ Rotate shifts/work alternative shifts when needed in order to support 24×7 production environment.+ Escalate issues to IT Operations, IT Infrastructure engineering, or appropriate resolver team when assistance is needed.+ Provide AV support – support conference rooms, town halls (multi location large audience simultaneous conferencing), and video conferencing.+ Process equipment and software requests and record asset information.+ Hardware/ software lifecycle management.+ Provide white glove (VIP) and executive support.+ Perform request fulfillment of moves & staff equipment changes at each location.+ Assist with regression testing of supported software through OS Patches and Upgrades.+ Push and install workstation and third party patchesqualifications:+ Experience level: Experienced+ Minimum 3 years of experience+ Education: Bachelorsskills:+ IT Service Desk+ Helpdesk+ SERVICE NOWEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
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