Getzville, New York
Provides work leadership over a sub-unit within a division. Performs the most highly specialized duties within the work team, requiring advanced knowledge of the products, regulations and policies pertaining to the work of the sub-unit.
Scope of Responsibilities:
Works under minimal supervision. Internal contacts include unit management and other division personnel. External contacts include attorneys, customers, vendors and outside agencies.
Supervisory/ Managerial Responsibilities:
Allocates work as a team leader for a team that consists mainly of jobs graded 8 & 9; may check on completion/quality.
Education and Experience Required:
A combined total of 5 years of higher education and relevant work experience in a call center or bank operations environment, inclusive of 2 years’ work leadership experience.
Excellent customer service skills with the ability to use tact and diplomacy.
Strong knowledge of relevant spreadsheet, word processing, and presentation software.
Education and Experience Preferred:
Demonstrated work leadership skills.
Excellent oral and written communication skills.
Strong knowledge of departmental systems, documents and procedures.
Getzville, New York, United States of America
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