New York, New York
Drive strategic engagement and growing commercial relationships with designated clients; increase new sales and revenue at each account in accordance with targets.Deep understanding of each firm’s business strategy and objectives to inform the direction of Thomson Reuters strategy and ensure we align our capabilities effectively.Work with Product Management to shape the key value propositions sold by Thomson Reuters into the assigned industries, adding the voice of the customer to the development of the industry focus area.Identify growth opportunities to create needs and competitive solutions.Ensure we have the right connections between Thomson Reuters and the customer at all levels and the ability to bring the relevant stakeholder from both organizations into strategic meetingsLead global communication amongst the account teams covering these clients globally; coordinate multi-country deals to ensure maximum value for Thomson Reuters and a well-coordinated customer experience while buying from Thomson Reuters.Ensure customer satisfaction with Thomson Reuters; serve as a senior point of escalation for issues and take a leadership role in problem solving on behalf of the customer.Serve as a primary relationship manager and senior escalation point for each customer; track and manage existing relationships and develop new ones. Support other executives’ relationships with these clients and ensure that we are bringing to bear the right resources to serve each customer.Advocate for clients within Thomson Reuters, and act as a Thomson Reuters ambassador in the client’s enterprise.Build, deliver and track strategic global account plan; forecast, track, report key information, performance indicators.Lead a global virtual team across Thomson Reuters; know whom to engage, how to engage them to ensure delivery for client.Build and leverage executive level relationship to drive engagement and strategic alignment with Thomson Reuters. Ensure Thomson Reuters executives and others understand client needs; address over short- and long-term
Collaborate effectively across Thomson Reuters to develop the account strategy for each assigned firm, agree on prioritization of opportunities with relevant sales and account management colleagues and take responsibility for driving progress on the account strategy, coordinating relevant touchpoints and acting as the point of coordination across Thomson Reuters
BA/BS required. Advanced degree (MBA, JD/LLB, MA/MS, MEng etc) preferred10+ years work experience including sales, business development and managing large customer relationships5+ years’ industry experience at a minimum in one of the following industries, either working within the industry or selling into the industry. Thorough knowledge of trends impacting the market and the needs of these customers. Strong network building in the industry and strategic partnering.
— Financial Services/Banking
Exceptional strategic relationship account management and consultative sales skills across multiple sectors / segments with a focus on growing the size of each account; success in direct and / or virtual leadership of global teams, in particular across multiple geographies and business linesTrack record in multiple business functions, including one or more of: frontline sales, account management, business and sales operations, proposition and product managementEntrepreneurial spirit; ability to thrive amidst ambiguity and adapt to shifting circumstancesExperience and proven success at leading complex, strategic negotiations, and delivery on subsequent agreementsStrong C-suite engagement skills and track recordStrategic account planning; ability to develop and manage relationships with complex, large global accountsProven ability to develop and execute innovative sales strategiesCustomer oriented approach with strong skills in influencing, negotiation, complex problem solving and conflict managementAn outside-in focus: outstanding end-customer relationship skillsExcellent communication and collaboration skillsResourceful and highly organized self-starter with the ability to juggle multiple priorities and operate successfully in a complex, dynamic, fast paced, highly collaborative, and continuously evolving environment.Global experience: lived in / worked across multiple marketsAbility to travel as needed for covered accounts and territory
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
More information about Thomson Reuters can be found on thomsonreuters.com.
Eagan-Minnesota-United States of America;New York-New York-United States of America Category: Customer Service , Keywords: Client Services Manager
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