Full Stack Engineer

Buffalo, New York
Odoo, Inc.
Technical Support Engineer

This is a hybrid (40% remote and 60% onsite) role in Buffalo, NY.

Odoo ERP system is an enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world’s largest ecosystem of fully integrated business apps.

Odoo has become a global network with more than 8 million users and partners in more than 120 countries, and we continue growing with 1500 daily downloads. We are growing fast and need to hire faster.

About the job:

As a Technical Support Engineer here at Odoo, you will help us achieve our mission of accelerating value for longstanding SMB customers spanning across North America. This role collaborates with other client-facing roles, is part of a growing team, and heavily impacts Odoo’s success. You will solve issues that help our customers’ businesses keep going and thriving. We’re looking for someone who loves to program, is investigative, empathetic, and has great communication skills. You understand small to medium-sized businesses and the functions within them.

Responsibilities:

Own support tickets and troubleshooting within our organization for Odoo, tools, and services.
Investigate Technical Issues: (customer-reported problems and bugs, identify an issue’s root cause, describe an issue’s symptoms
Quantify an issue’s scope and propose a solution
Own support tickets and troubleshooting within our organization for Odoo, tools, and services.
Working with internal cross-functional teams to solve technical problems for our customers and strategic partners
Acting as a technical advisor to our customers and strategic partners
Solving technical problems, demonstrating Odoo product value, and communicating clearly and effectively to technical and non-technical audiences
Managing support for Enterprise customers in SaaS, PaaS, and Self-hosted environments
Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
Meet or exceed customer expectations on response quality, timeliness of responses, and overall customer experience
Comfortable working with Python, JavaScript, and PostgreSQL in self-hosted, SaaS, and PaaS environments.
Document support ticket resolution and apply these fixes for customers

Qualifications and Requirements:

Bachelor’s degree required – Computer Science or Engineering preferred
Creative thinker and strategic problem solver
Knowledge of coding/scripting (Bash, Python, JavaScript, etc )
Familiarity with database concepts/scripting
Ability to communicate technical concepts clearly and effectively, both written and verbally
Demonstrate an affinity for SaaS products that handle CRM, Accounting, Inventory, POS, and other software verticals

Nice to have:

1-3 years of professional experience
Business experience at an ERP
Experience/knowledge with SaaS/PaaS/Cloud-based applications
Sociable and outgoing
Willing to learn constantly and work proactively
Prior experience at a fast-growing startup

Compensation and Perks:

Healthcare, Dental, Vision, Life Insurance, Flexible Spending Account, Health Savings Account, 401K Matching, and Commuter Benefits
PTO (Paid-time-off), paid sick days and paid holidays
Employee Assistance Program; 3 X 1-hour telehealth calls with certified mental health professionals
Evolve in a nice working atmosphere with a passionate, growing team!
Snacks, fruit, and coffee/drinks on tap!
Pre-tax commuter benefits such as parking and transit
Company-sponsored events for groups of 6+ employees

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.

The annual compensation range for this role is $60,000-$85,000. Please note that actual annual compensation may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location.

Job Type: Full-time

Pay: $60,000.00 – $85,000.00 per year

Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Vision insurance
Schedule:
8 hour shift

Education:
Bachelor’s (Required)

Work Location: Hybrid remote in Buffalo, NY