New York, New York
JOB DESCRIPTIONRH at its core is about taste, and we believe the idea of scaling taste is large and far reaching. The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker. At RH we believe deeply that the \”right\” people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won’t take \”no\” for an answer. We value team players, people who are more concerned with what’s right, rather than who’s right. The Associate Guesthouse Leader, Welcome Team is a visionary, responsible for the day-to-day operations of the RH Guesthouse Front Desk and Concierge. The ideal candidate is a seasoned and highly intelligent hospitality professional with outstanding management skills and extensive hands-on experience. YOUR RESPONSIBILITIESLive and breathe Our Vision, Values and Beliefs every day Consistently deliver first class service and a luxury experience Ensure the highest level of privacy, security and safety for all associates and guests Demonstrate exceptional communication and complex problem solving skills Proactively oversee the development and standards of all client service related activity Support Guesthouse Leader with attracting, retaining, coaching and developing a team of associates who don’t know what can’t be done OUR REQUIREMENTS5 – 7 years of experience in the hospitality industry with 2 years of experience leading a front desk team Luxury hotel experience is strongly preferred Degree in hotel management is a plus Experience using with Hotel Property Management systems, Opera experience preferred Available to work when needed, including weekends, holidays, and nights and travel occasionally Multilingual candidates are desired OUR PHYSICAL REQUIREMENTS Must be able to work standing and walking for extended periods of time Must be able to lift 50 lbs #LI-EP1ABOUT US RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.