Field Operations Manager

New York, New York
Teklysium Inc
Job Description

Job responsibilities:

Work with the general manager on deploying field service technicians to ensure all project requirements and budgets are met.

Manage the full scope of installation, start-up, repair, and replacement projects in commercial and industrial buildings or municipal water and wastewater systems, including estimating, labor planning, job scheduling, work assignments, job completion, troubleshooting, and quality control.

Troubleshooting complex service jobs by analyzing and coming up with solutions for repairing electrical and mechanical issues.

Engage with customers for any dispute resolutions and to ensure customer satisfaction with our services.

Attend job-Walks, meet customers, and gather information necessary for Estimators to properly bid on new Projects as needed.

Attend business related events within the community to gain knowledge for bidding on new projects.

Work with Estimators and planned maintenance teams to ensure all aspects of the project are captured in the estimate & subsequent proposal.

Assist in driving the business processes and profitability across all channels through analysis of sales and margin.

Assist with the disciplined management process which ensures an efficient and safe work environment, including coordination and participation in regular safety training.

Assisting in hiring a technically competent team that meets and exceeds the technical requirements of our customers

Mentoring field employees to gain their trust and cooperation.

Job Requirements:

Experience in the contracting, construction or industrial service industries preferred.

Technical college degree or relevant Trade School certifications.

Knowledge of MEP (mechanical, electrical, and plumbing) systems.

Construction/contracting experience with pumps, motors, and control systems is essential.

Proficient with typical Microsoft programs, including Excel, Word, PowerPoint, Project, Publisher, and Adobe. Experience with Sage Accounting is a plus.

Minimum 1 year of experience with Mechanical systems, service, maintenance, or sales, in a managerial position.