New York, New York
Documentation Writer (Volunteer)WhoWhatWhy is a news organization and community that seeks to provide the public with high-quality investigative and forensic journalism on the significant issues facing humankind. We are fundamentally a nonprofit that accepts no advertising. Our workforce consists of highly skilled volunteers dedicated to elevating public awareness and fostering a more vigorous democracy. If you’re interested in learning the ins and outs of a nonprofit organization in a challenging, rewarding environment, consider joining our team of highly skilled volunteers!Our volunteer opportunities are unpaid, remote, part-time and provide for a flexible work schedule. Minimum commitment of 10/15 hours per week for six months required. *Please DO NOT APPLY if you are only looking for paid employment. Position Summary We are seeking experienced Technical writers to help us better document our processes. That will play a crucial role in our ability to continue growing and sharing our quality journalism with an ever-expanding, eager audience.ResponsibilitiesWrite and review manuals and process flow diagrams of business processes.Assist in the revision and/or creation of documentation, ensuring all business processes are documented in the same format/structure, presented in an easily digestible format and are readily available to all users.Work closely with all the teams in defining the content of System Manuals, User Guides, and other technical documents.Conduct end-user testing of documentation/flow diagrams to ensure information is fit for purpose.Create documents/manuals inline with the branding and documentation guidelines.Partner with other teams, such as content writers and stakeholders. Partner with the training development team to create training requirements and materials.Research, outline, write, and edit new and existing content, working closely with various departments to meet project requirements.Qualifications2 years of relevant experience as a Technical/Process Writer, including the preparation of instructional manuals BA/BS degree in related field or equivalent practical experienceMust have experience writing procedures such as Desk Level Procedures or SOPsExperience with Google Docs and GSuite preferredMust be able to depict business processes from process maps/flowcharts and thereby inherit information to construct desktop procedures Exceptional attention to detail and follows procedures/protocolsExcellent verbal and written communication skills, as well as an inquisitive mind that guides the user to answer specific questionsPerksChannel your passion in a stimulating environment.Learn the nuts and bolts of nonprofit operations in an up-and-coming organization.Develop new skills and gain valuable experience that can enhance your professional trajectory.Do amazing work on a flexible, part-time basis.Have fun while you make a difference.