East Islip, New York
NATIONAL GRID CO USA (NE POWER)
National Grid is hiring a Director of CRM (Salesforce) for our IT group in Waltham, MA. This role could also be based in Hicksville, NY.
Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.
To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.
As part of National Grids continued commitment to safety, all new hires must be fully vaccinated against COVID-19. Anyone unable to be vaccinated, either because of a sincerely held religious belief or medical reason can request a reasonable accommodation .
National Grid IT team is currently seeking an innovative, adaptable, and results-oriented leader to lead major initiatives within our Engineering team as the Director of CRM (SalesForce) platform team. This leader will be responsible for technology programs to transform our relationship management, and customer interaction capabilities, primarily leveraging the Salesforce platform. This Director will lead the SalesForce technology platform and implement technology solutions using best in class CRM solutions to support National Grid Customer Transformation business strategy. This role will report to the Head of Engineering Systems within the National Grid IT organization.
Supervisory/Interpersonal- Experience Required
National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.