Database Manager

Staten Island, New York
Stephen Siller Tunnel to Towers Foundation

The mission of the Tunnel to Towers Foundation is to honor the sacrifice of firefighter Stephen Siller who laid down his life to save others on September 11, 2001. We also honor our military and first responders who continue to make the supreme sacrifice of life and limb for our country.

The CRM/Database Manager will lead our efforts to capture, organize, use and analyze constituent data to achieve Tunnel to Towers’ organizational objectives. The CRM/Database Manager will oversee the daily operation of Tunnel to Towers’ database. They will track Tunnel to Towers’ collaborative projects including, but not limited to, marketing and public information, outreach and general constituent relationship management. Responsibilities will range from daily oversight of data availability and quality to work with other technical resources and Tunnel to Towers’ management team on strategic initiatives.

Duties and responsibilities

• Manage and monitor data entry across all departments of the organization. Create and use appropriate audit reports and data quality tools to ensure the highest quality for all essential data.
• Monitor the system from a security perspective, ensuring issues resolution, evaluate and oversee timely updates of the software, manage user access, liaison with IT and vendors on appropriate desktop and mobile tools for accessing the data.
• Take responsibility for all technical aspects of a comprehensive donor management system, including creating and managing gift and donor types, creating contact reports, liaise with web team for online donations, event registration and other interactions, assisting in developing direct mail, email and other campaigns, support for high-touch donor cultivation, gift acknowledgement and other typical nonprofit fundraising applications.
• Empowering and educating staff to better manage and understand data to support them in their existing projects and programs.
• Provide support to marketing and communications on campaigns, segmentation and analytics for emailing campaigns, newsletters and other communication functions, including integration with social media activities.
• Provide support to Donor Support Team on matters related to updating and maintaining donor records, transaction history, record duplication and reporting.
• Manager will have responsibility for anticipating new requirements, developing them with departmental teams, and overseeing their implementation, including working with designated outside consulting support.
• Provide ongoing training, tutorial support, produce documentation and in other ways support the independence and self-reliance of Tunnel to Towers staff.
• Advise leadership and cross-functional teams on technology strategy, technology implications of Tunnel to Towers’ overall organizational objectives, and CRM requirements relative to network, web and other technology areas.
• Creating protocols for data entry, monitoring, and updating.

Qualifications



• Communication and research skills commensurate with a bachelor’s degree and a minimum of five years nonprofit technology experience, or other equivalent background.
• Database management skills with contemporary relational databases, including administrative configuration, reporting, dashboards and data quality skills.
• Well versed in cloud software management, particularly CRM systems, for general database administration, security, back-up, data imports and exports, and integration.
• Project management skills in order to manage outside resources as well as internal project teams for major enhancements and integrations.
• Must possess excellent analytical, research, organizational, and written and verbal communication skills, with technical and nontechnical audiences.
• Position requires proficiency in CRM administration, including prospect and constituent management, data quality, developing reports in equivalent software system as well as good understanding of nonprofit fundraising processes, donor cultivation, nonprofit marketing and related financial requirements.
• Position also requires good understanding of software and business processes associated with project management and grant management software systems to support Tunnel to Towers’ programs, and initiatives.
• Must have a strong customer service orientation, including ability to respond quickly and effectively to front line staff of varying technical background.
• This position requires comfort and effectiveness translating between end user needs and database output. Must be able to understand staff needs so as to accurately translate their requests into effective queries and reports. Skill in making presentations and training individuals in software applications is REQUIRED.
• Must be able to organize and prioritize work, be proactive, take initiative, resolve problems, follow through, and simultaneously manage multiple priorities to ensure goals are met in a timely manner.
• Strong experience with most primary office software packages, including MS Excel, Access, Outlook, Active Directory and other typical software systems.
• Understands general web concepts in order to liaise with web team for online forms and integrations.
• Required to work on site in Staten Island, NY.

*Cover letter required

Working conditions

Special Working conditions may include: a change in days worked, shift hours, and/or working conditions (outdoors or other locations) when participating and assisting in special events such as: NYC Tunnel to Towers Run, golf outings, and other fundraising events, as required.