Customer Service/Call Centre Agent

New York, New York
Spruce Technology Inc.

Title: Customer Service/Call Centre Agent
Location: New York City, NY
Job Type: Contract
Duration: 6 – 12 Months

Spruce is an award-winning Information Technology firm with a steadily growing portfolio of commercial and government clients. Our mission is to be a leading provider of solutions and technology services, always keeping to our core value of integrity as we inspire and empower our creative and talented employees, do what’s best for our clients in every engagement, and share our success by giving back to our communities.

Description:
Answer incoming calls and respond to customer’s emails.
Management and resolve customer complaints.
Identify and escalate issues to supervisors.
Application knowledge includes Microsoft Office Suite, Internet Explorer, Mozilla Firefox, Google Chrome
Experience as a call center agent

“Spruce Technology, Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived age, sex, pregnancy, race, creed, color, national origin, disability, marital status, sexual orientation, citizenship status, genetic information, religion, or any other characteristic protected by applicable federal, state or local laws.”

– provided by Dice