Rochester, New York
**Kelly Services is currently seeking a Customer Care Agent for Bausch & Lomb in Rochester, NY.****Please note:** This is an **in-person** opportunity located in **Rochester, NY** .As a Customer Care Agent placed with Kelly Services, you will be responsible for the effective resolution of consumer inquiries and complaints. Our client is one of the best-known and most respected healthcare companies and is the perfect place to take your customer service career to the next level!**Shift:** **Monday – Friday, 8:30am – 5:00pm****Responsibilities Include:**+ You will receive inbound activity through phone, mail, Internet or other electronic channels and respond accurately, promptly and efficiently+ You will respond to consumer inquiries/complaints by composing written documentation and choosing the appropriate letter; achieve department metrics and standards+ Demonstrate a high level of accuracy while processing product inquiry or complaint information+ Enter consumer information and document the nature of the call into the designated complaint management system. Classify product complaint and Adverse Event according to the Standard Operating Procedures (SOP) in a highly accurate and timely manner+ Provide support and technical expertise in the handling of problem resolution, special consumer requests, and technical inquiries+ Perform follow-up activities as necessary – including call backs, ordering replacements, and sending product retrieval labels and packaging+ Resolve promotional offer inquiries and complaints by explaining promotional offers, coordinating information with Marketing and maintaining current information+ Demonstrate comprehensive knowledge of company products, policies, procedures and regulatory guidelines, appropriate business procedures and customer service skills and sound judgment in making critical decisions; support product introductions, changes and discontinuations+ You will actively seek information from product managers and third-party vendors when appropriate+ You will support response to consumer-related issues escalated by Customer Service.+ Meet acceptable metrics for schedule adherence, call handling, and other areas as determined by management**Job Requirements:**+ High School Diploma required, **Associate’s Degree preferred**+ **Minimum of 1-2 years of Customer Service experience required**+ Ability to work in a fast-paced environment while maintaining a professional demeanor+ Excellent communication (verbal, phone, and written) and organizational skills+ Experience with the following computer applications: Avaya, SharePoint, Salesforce.com, and Microsoft Excel**Please note – this position is being recruited for by a remote Kelly office, not your local branch office. You can apply directly to this posting or email your resume to** ** ()** **for immediate consideration****Apply today!****As a Kelly employee, you’ll have access to world-class perks, including:**+ Kelly-sponsored Affordable Care Act health care coverage available to eligible employees+ Group insurance options*+ Service bonus plan+ Holiday pay plan+ Weekly electronic pay options+ Online training campus that provides more than 3,000 free courses to help improve and develop skills+ Exclusive online employee community+ Employee assistance program available at no cost+ Corporate discounts+ Transportation Spending Accounts*Offered and administered by EnrollVB. These plans are not sponsored by Kelly Services.\#TJP2021_PNI**Why Kelly** **®** **?**You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.**About Kelly** **®**At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
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