Content Management System Analyst (Volunteer)

New York, New York
WhoWhatWhy
Content Management System Analyst (Volunteer) WhoWhatWhy is a news organization and community that seeks to provide the public with high-quality investigative and forensic journalism on the significant issues facing humankind. We are fundamentally a nonprofit that accepts no advertising. Our workforce consists of highly skilled volunteers dedicated to elevating public awareness and fostering a more vigorous democracy. If you’re interested in learning the ins and outs of a nonprofit organization in a challenging, rewarding environment, consider joining our team of highly skilled volunteers!Our volunteer opportunities are unpaid, remote, part-time, and provide for a flexible work schedule. Minimum commitment of 10 hours per week for six months required. *Please DO NOT APPLY if you are only looking for paid employment. Position SummaryWe are looking for a Content Management Systems (CMS) Analyst who is passionate about enhancement of the CMS /KMS platform, and other related tools. This role will also perform continued support of that platform, including defining requirements and implementing system changes, and working very closely with our business stakeholders. Core responsibilities of a Content Management System Analyst will include day-to-day content management tasks, cross-functional collaboration across the organization, leading small projects or initiatives from the CM perspective, and maintaining full knowledge of an ever-changing set of tools and processes. What You’ll Do:Manage the life cycle of the enterprise wide CMS product (Notion). This includes deployment, QA effort, maintenance and archiving, and research/advice for possible new products. Work with internal department partners to develop CMS product strategies, including building product roadmaps. Implement functionality based on the longer-term enterprise portal vision and strategy.Lead projects related to system upgrades, implementation, configuration, testing, and deployment activities to support the review and analysis of system requirements and provide technical guidance.Coordinate with the intranet editorial boards as needed.Work with various business teams to assist in the creation and deployment of content for their intranet, microsites, and collaboration initiatives, ensuring that a complex group of global users have access to content, rich media, search, and metrics based on unique views.Spotting ways to improve usage of the CMS through automating basic everyday tasks.Assist in the organization and security associated with existing content repositories such as Google Drive.Subject matter expert on CMS training manuals and teaching staff how to use the CMSTroubleshoot user or software errors that inhibit the efficiency of the interaction between people and technology.Assist new hires with system and process overview.Provide context and strategic analysis of CMS product metrics. What You’ll Bring:3-5 years of experience with CMS software.Bachelor’s degree preferred, preferably in a related field such as computer science, computer information, or human computer interaction.Notion, Google Drive, Google Workspace experience, if possible.Ability to help figure out how to better integrate the CMS with other internal platforms.Skill to resolve technical CMS issues, including responding to customization requests.Strong writing skills to communicate with internal partners or even to write technical training manuals for end users.Attention to detail, to manage the integrity of the CMS data.Ability to discern meaning from patterns and spot trends from data.Good problem-solving abilities and excellent communication. Perks:Work in an exciting, up-and-coming organization in a crucial and societally relevant field.Interact with people at all levels.Learn the nuts and bolts of nonprofit operations.Collaborate with thoughtful, accomplished coworkers.Have fun and make a difference. Your work will be seen!