Chubb is a publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. It maintains executive offices in Zurich, New York, London, Paris and other locations, and employs more than 30,000 people worldwide. Learning and professional development are central to the company’s culture, which is committed to ensuring that all employees have the opportunity to evolve professionally and reach their full potential. There are opportunities for fresh graduates as well as seasoned professionals. If you are seeking an environment where you can bring your authentic self to work, Chubb is a place where you can do that.
The Chubb North American Property team services several business units within Chubb, with books of business involving large property programs written on manuscript quota share policies with contract Independent Adjusters as well as Excess and Surplus Lines. This position will handle the claims occurring on the Westchester Excess and Surplines book of business.
The successful candidate will:
1. Analyze first reports to determine nature of loss, coverage provided, and scope of damage; promptly contact client’s and contract adjusters; promptly and properly develop the file to provide accurate and timely investigation and loss analysis; maintain an active diary; monitor diary to achieve timely development of file and timely disposition of the claim; recognize and pursue recovery where possible; adhere to all statutory regulations and unfair claim practices act; establish accurate and timely reserves; effectively communicate with all internal and external customers.
2. Provide technical guidance and authority through supervision of the investigation, reserving and fair resolution of claims. Monitor work product of Independent Adjusters for compliance with Best Practices. Ensure the adequacy of reserves, proper valuation of claim settlements, and appropriate use of experts. Assist in claim audits and customer complaint resolution. Performs all administrative supervisory roles including; hiring, performance reviews, coaching and staff development. Responsible for acceptable claim results including inventory management, reserve adequacy and expense control.
3. Participate in the maintenance and renewal of accounts. Deliver agreed upon claim service to clients and brokers in a timely and professional manner. Foster relationships with clients, brokers and insurance carriers. Participate in regular file review discussions to update participants on large claims. Determine claims and reporting preferences, options and infrastructure to provide the most efficient delivery of service. Monitor and maintain data integrity, especially with claims coding. Monitor claim activity for existing clients for adherence to established protocols. Work closely with management on the delivery of claim service to meet client expectations. Effectively communicate with all internal and external customers.
Education: College degree preferred or equivalent in education and experience.
Candidate must have proven technical knowledge in the investigation and analysis of Commercial Property Claims, with a minimum of 10 years of experience in the handling and of Commercial Property Claims. This would include knowledge of insurance contracts, industry trends, and severity and a strong knowledge of Chubb’s systems, procedures and philosophy. Candidate must demonstrate an ability to work in a collaborative fashion with a wide spectrum of people, develop and maintain strong business relationships within Claims and with underwriting partners. Must be an excellent verbal and written communicator with a strong ability to address diverse audiences. Candidate must be both service and results driven, highly analytical and detail-oriented with the ability to make timely and appropriate decisions. The aptitude to share and impart knowledge within a team environment and direct and coach field file handlers is essential. Advanced organizational and time management skills required. Ability to accept new challenges in a continued changing business environment required. Ability to coordinate, deploy and deliver claim service. Apply strategic, proactive and innovative skills to develop creative solutions and resolve problems to achieve desired business results.
Chubb offers a competitive compensation package and comprehensive benefits package including life, health and dental, vision, a generous retirement savings plan, disability coverage, stock purchase plan, flexible spending accounts, tuition reimbursement, and business casual dress. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religion, age, sex, sexual orientation, transgender, national origin, disability, genetic information, veteran or marital status, or any other characteristic protected by law.
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