Change Manager

New York, New York
Informa Markets

Our company is going through an exciting period of change where we are developing exciting new digital products and commercial offerings to enhance our value proposition by providing access to qualified audiences in digital channels. As a Change Manager, you will report to the Director of Change Strategy & Adoption, and play an exciting and key role in working on some of the most interesting and complex transformation programmes.

Our team partners with and assists regional market leaders in successfully defining, implementing, and sustaining their people agenda. Together, we seek to ensure the long-term sustainability and embedding of major Tech-enabled transformation programmes.

Our work is varied, challenging, but fulfilling. It spans across:

• Planning and implementing change journeys and offering an understanding of change practices required to support the end users to sure up adoption and progression of the tools, and processes which allow Informa Markets to better address customer needs and support higher value service provision to the markets they serve. This includes various powerful tools, to support Marketing, Sales, Billing, Event Operations and Digital delivery.
• Being responsible for identifying and managing business change impacts arising from technology, systems and business process changes through key initiatives delivered in an agile and data-driven manner.The change will be delivered in conjunction with regional market teams to ensure successful delivery and adoption of every new capability.
• Creating innovative evidence-based Learn-On-The-Job / Test and Learn strategies that drive effective embedding of cultural and behavioural change across an organisation.This will support the ambition to shift the organisation to a data-driven and outcome-focused mindset and ways of working.
• Playing a key role in identifying and managing stakeholders through change activities, leveraging Objectives and Key Results (OKRs) to measure impact.
• Managing communications and stakeholders
• Managing people impacts, minimising resistance, and ensuring project OKRs are met.

Qualifications

• Experience in developing and delivering change strategies
• A good understanding of process, people, cultural and technology change projects, and the value of technology in supporting business requirements
• Experience working in a technology firm and/or on Digital transformation initiatives
• Ability to quickly grasp complex business problems and develop appropriate solutions
• Experience in agile, design principles and proven record in understanding end user and business need
• Work with operational managers to embed changes within the business, ensuring changes in processes, procedures and practices are achieved to deliver the planned OKRs
• Liaise with benefits owners to ensure benefits are clearly defined, agreed upon and measured
• Lead transition management, ensuring that business is maintained the changes are effectively integrated into the business
• Take ownership of relevant plans for training, communications, and stakeholder management, ensuring alignment with the impacted business areas for major initiatives
• Prepare impacted business areas for the transition to new ways of working for key initiatives
• Ensure change management documentation is maintained and up to date
• Develop and deliver communication plan that includes a clear strategic narrative for the vision, plans and objectives engaging change communication, creating alignment with the strategy and high impact engagement to create widespread participation and shared ownership.
• Initiate corrective action where necessary and Identify barriers to change and develop counterstrategies to mitigate or minimize potential resistance or change fatigue
• Work closely with the divisional Learning Group and input into their training plans to ensure all business functions are prepared for the impact of the change and colleagues are supported during the transformation, with a focus on soft skills (as a compliment to technical skills development otherwise provided by individual business units and functions)
• Provide ongoing coaching and mentoring around good change management practices to senior leadership to increase their effectiveness as Change Sponsors in driving sustainable change.
• Degree qualified andhave relevant professional experience
• Have experience using relevant methodologies, visual and design thinking
• Have a passion for technology and innovation
• Be professional, quickly establishing personal credibility and demonstrating expertise.
• Have strong personal impact and resilience and be able to influence clients and stakeholders to gain support for major changes and key decisions.
• Be pragmatic – taking a practical approach to solving issues and gaining client agreement
• Be able to analyse complex problems and to deliver insightful, practical, and sustainable solutions
• Be focused on achieving project / programme goals and objectives
• Be adept at overcoming issues and barriers
• Be experienced of full project lifecycle from concept through to implementation

Additional Information

• The salary range for this position is $74,800-$88,000/YR, depending on experience
• Access to LinkedIn Learning and other development/training opportunities
• Health and Wellness Benefits (medical, dental, eye)
• 401K and Matching
• Employee Stock Purchase Program
• Generous PTO policy
• Work-life balance
• Additional discounts through various partnership

We know that sometimes the ‘perfect candidate’ doesn’t exist, and that people can be put off applying for a job if they don’t fit all the requirements. If you’re excited about working for us and have most of the skills or experience we’re looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.