Getzville, New York
Sign-On/Retention Bonus for new hires joining the bank.
This position is the first level of management within a division. Directs the daily workflow of an assigned unit of between 10-15 employees (or with slightly fewer employees but covering diverse disciplines and/or complex functions) and exercises supervisory authority over staff responsible for executing a specific component of the work of the unit.
Location: Combination of Crosspoint Parkway and Work From Home, Open to remote candidates if not local to Buffalo, NY
Scope of Responsibilities:
Works under minimal supervision. Must use independent judgment and discretion in the day-to-day supervision of the assigned unit.
Supervisory, leadership of people in all work activities.
Education and Experience Required:
A combined total of 5 years of higher education and/or relevant work experience in a call center or bank operations environment, inclusive of 2 years’ work leadership experience.
Excellent customer service skills with the ability to use tact and diplomacy.
Strong knowledge of relevant spreadsheet, word processing, and presentation software.
Education and Experience Preferred:
Demonstrated work leadership skills.
Excellent oral and written communication skills.
Getzville, New York, United States of America