Byram Healthcare, Associate Customer Service Representative

White Plains, New York
Owens & Minor
At Owens & Minor, our Mission is simple: empowering our customers to advance healthcare. Our teammates continue to play an essential role in the global fight against COVID-19 by working to ensure our healthcare customers have what they need, when they need it, enabling them to focus on the critical task of providing patient care. As a Fortune 500 company with over 15,000 teammates in over 70 countries, Owens & Minor remains laser-focused on delivering on our Mission throughout COVID-19 and beyond. Our $9-billion business includes our Global Solutions and Global Products segments, with core offerings structured across three pillars of excellence: Products, Services, and Distribution.

Our people are the power that propels us. As we continue to navigate unprecedented circumstances, teammate safety remains our top priority, and all of our facilities have implemented enhanced safety and sanitation protocols. Just as our teammates are dedicated to empowering healthcare around the world, Owens & Minor is dedicated to providing the kind of culture and benefits that empower teammates to grow their careers and enjoy the rewarding work they do every day.

Owens & Minor benefits are applicable to Full Time Regular and Permanent Teammates, and include:

• Medical, dental, and vision insurance, available on first working day
• 401(k), eligibility after 30 days of employment
• Employee stock purchase plan
• Tuition reimbursement
• Development opportunities to grow your career with a global company

Position Summary
Previous customer service/call center experience handling a high volume of calls with patience, tact and diplomacy. Positive attitude with the ability to remain calm under pressure, while adapting and responding to customers’ needs. Excellent written and verbal communications skills. Demonstrated organizational and problem solving skills with attention to detail. Willingness to accept constructive feedback and apply what was learned. Quick and accurate typist. A college degree a plus but not necessary.

Essential Tasks

• Ability to answer hi-volume of in-bound calls via an automated phone system.

• Ability to make outbound calls to patients and referrals as necessary.

• Respond quickly and professionally to customer telephone questions and concerns.

• Ability to communicate with patients via telephone as well as using email and texting.

• Ability to think independently and show empathy and compassion.

• Ability to work in a very structured fast paced team environment.

• Gather Patient demographics and billing information as needed to complete requested orders.

• Data entry: Process orders and maintain customer records using Byram’s computer and phone systems.

• Sell additional products that may be necessary or available to the customer.

• Follow-up on accounts and orders as needed.

• Must possess excellent communication skills and the ability to practice proper phone etiquette while providing excellent customer service.

• Basic Microsoft Office, particularly Word and Outlook.

Qualifications:

Basic skills with moderate level of proficiency. Consults with senior peers on non-complex projects. 1-2 years customer service experience

If you feel this opportunity could be the next step in your career, we encourage you to apply.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran , or any other status prohibited by applicable national, federal, state or local law.

Note: Owens & Minor is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.
Associated topics: answer, call, call center, client, client service, customer service representative, guest, representative, service representative, telephone