Broadcast IT Support Specialist

Lancaster, Pennsylvania
Hearst Television

WGAL, the Hearst Television NBC affiliate located in the Lancaster-Lebanon-Harrisburg-York, PA market has an opening for a mid-level IT Support Specialist providing support for end users and associated systems. This a hands-on, on-site position in a mid-sized news-oriented broadcast television environment. The IT Support Specialist will perform daily maintenance on computers, virtual systems, network infrastructure, printers and provides user support. You will report to the Assistant Chief Engineer.

Responsibilities:

• Windows 10 & 11 installation, configuration, and support
• Provide technical guidance and support to end users
• Standard Office 365 software installation/configuration/support
• OS & application updates/installation
• Browser configuration and support (Edge, Chrome)
• Systems deployment – Imaging, Package Deployments
• Security Applications – Crowd Strike. Okta MFA
• Windows Server OS experience
• Remote connectivity
• Basic LAN/WAN connectivity experience
• Mobile Device Support – InTune / Company Portal
• Familiarity with Service Now & ITIL best practices
• Active Directory experience in a domain environment

Requirements:

• 2-3 years’ experience in IT
• Desktop OS proficiency & understanding
• Systems connectivity & functionality
• Mobile device management, knowledge, and support
• AntiVirus/Malware applications
• Advanced troubleshooting / analytical skills
• Excellent problem-solving abilities and skill in prioritizing issues
• Security awareness & preventative efforts
• Good analytical & technical problem-solving skills
• Must be able to multi-task in a fast-paced environment with constant deadlines
• Demonstrate professional interpersonal and communication skills, team player
• Ability to maintain corporate standards, policies, and procedures
• May be required to be “on-call” outside of normal working hours
• Higher education in technology, SBE certification or related military experience will be considered

Diversity Statement

At Hearst Television we tell stories every day. Stories about people of all cultures, backgrounds, perspectives, and identities. That’s why, behind the scenes, we believe in being an organization as diverse and varied as the audience we reach, ensuring that the content we create is more compassionate, and more representative of the communities we serve.

Benefits

Hearst’s benefit programs are modern, flexible and designed to focus on you. As a Hearst employee, you and your spouse or partner or dependents would have access to the following benefits.

• Medical Dental Vision
• 401(k) matching
• Emotional Wellness Support
• Paid Time Off
• Paid Parental Leave
• LGBTQ+ Health Services
• Additional benefits to meet your and your family’s needs

ABOUT US Hearst Television (HTV) owns and/or operates 35 television and two radio stations serving 27 media markets across 39 states reaching over 22 million U.S. television households. HTV is recognized as one of the industry’s premier broadcasting companies and has been honored with numerous awards for distinguished journalism, industry innovation, and community service.