Buffalo, New York
Sign-On/Retention Bonus Included for new hires joining the bank
Schedule: Friday – Tuesday 8:00 AM – 5:00 PM (some flexibility with start time)
This position is remote to start and will transition to a hybrid model.
Completes routine to complex skilled activities to maintain and monitor tax, escrow and insurance for loans serviced, while maintaining compliance with various Federal, state and investor requirements. Researches and resolves complex customer issues. Participates in departmental projects as requested.
Scope of Responsibilities:
The position completes operations work in providing escrow administration support for serviced loans.
Education and Experience Required:
Associate’s degree and a minimum of 1 year general work experience, or in lieu of a degree, a combined minimum of 3 years higher education and/or work experience, including a minimum of 1 year general work experience
Proven customer service experience
Proficiency with personal computers as well as pertinent spreadsheet and word processing software
Strong verbal and written communication skills
Demonstrated complex problem-solving skills.
Education and Experience Preferred:
Buffalo, New York, United States of America