Adaptive Portal Configuration Analyst / Service Support – National Remote

Hartford, Connecticut
UnitedHealth Group
You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us and start doing your life’s best work. SM

The Adaptive Portal Configuration Analyst / Service Support is primarily responsible for configuration and setup of new and existing UMR customers based upon their benefit elections. The Adaptive Portal Configuration Analyst / Service Support must be able to complete basic and advanced activities to support the display of a customer’s benefits to a broad variety of constituents. These tasks include reading, interpreting, understanding and clarifying requirements set forth in installation documents, working with constituent experience teams to deliver a customized experience that meets UMR’s standards for implementation and apply critical thinking to solve for complicate display problems as posed by non – standard customer circumstances.

This position is full – time. Employees are required to work any shift between the hours of 8:00 AM – 5:00 PM (based on local time zone and can have flexibility).

We offer on the job training. Training will be conducted virtually from your home.

All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

• Use the UMR standard implementation and change documents, supported by Internet Services policies and procedures to install and update the individual customer experience for a variety of constituents
• Work interdependently and autonomously to:
  • Gather and document customer requirements
  • Seek out clarification where necessary
  • Test and develop any new coding or custom content through lower environments
  • Engage all necessary business and technical teams to ensure a seamless configuration
  • Perform check – out testing for all configuration implementations (new business and changes)
  • Work closely with development teams for any new technical development required as part of a new customer implementation (including SSO or API integrations)
  • Escalate any concerns or roadblocks that could put a seamless transition at risk for a customer
• Process review and improvement of the configuration and installation processes including
• Provide regular and consistent feedback to all project teams impacted by customer implementations and changes

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• 1+ years of experience with configuring web applications / portals
• 1+ years of experience with working on projects that span multiple functional areas
• Working knowledge of Third – Party Benefits administration including:
  • Medical / Dental / Vision claim adjudication
  • Medical / Dental / Vision plan benefit design
  • Prescription claim adjudication and accumulator integration
  • Provider network setup and directory
  • Appeals and Grievances
  • Medical Management
• Working knowledge of HTML
• Ability to work any shift between the hours of 8:00 AM – 5:00 PM (based on local time zone and can have flexibility)

Preferred Qualifications:

• Bachelor’s Degree (or higher) OR equivalent work experience
• 4+ years of experience with configuring web applications / portals
• 4+ years of experience in project teams
• 2+ years of experience with direct work in HTML
• 2+ years of experience in Agile development environment
• Working knowledge of SAML
• Working knowledge of SOAP / REST APIs
• Working knowledge of SFTP transactions

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

California, Colorado, Connecticut, Nevada, New Jersey, New York, Washington, or Rhode Island Residents Only: The salary range for California / Colorado / Connecticut / Nevada / New Jersey / New York / Washington / Rhode Island residents is $22.45 – $43.89. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug – free workplace. Candidates are required to pass a drug test before beginning employment.