Account Manager

Melville, New York
StayMarquis

If you are interested in this position please send an email to with “Account Manager” in the subject, along with your resume.

—–

Who We Are

StayMarquis is a full-service vacation rental marketing and management company that allows owners and travelers to “rent without reservation”. By providing first-class marketing, booking, rental management and concierge services, StayMarquis is involved at every step of the vacation rental process, ensuring a streamlined and hassle-free experience each and every time. Specifically, we curate property listings, advertise them across the web, manage guest inquiries, facilitate bookings, collect payment, and maintain guest communication leading up to their stay. We also have a rental management team that prepares each house prior to guest arrival, acts as the point-of-contact during their stay, serve as a human face for check-ins and check-outs, and cleans the property after guests depart. StayMarquis also offers traditional property management services through its Home Vision program which leverages proprietary technology to provide its owners with complete transparency and control over their home, from anywhere in the world.

Where You’ll Come In

StayMarquis is currently seeking an Owner Success Specialist (OSS), who is based in New York and will report directly to the Chief Revenue Officer. The OSS will be tasked with managing all aspects of owner relationships – onboarding new properties, ensuring the accuracy of listing details and managing the marketability of properties through pricing and availability setup. Ultimately, the OSS is the first call from owners and main point of contact across myriad owner inquiries. As a successful OSS, your primary responsibilities will include (though will not be limited to) the following:

• Act as primary point of contact for any owner questions
• Manage the onboarding process for new owner signups, working directly with owners to build out listings
• Foster strong relationships with new owners personally and on behalf of the company
• Actively manage property marketability – updating listing details, aligning on pricing and booking requirements
• Proactively raise opportunities to optimize property setup
• Manage the booking process on behalf of owners – tenant vetting, negotiation, and execution
• Provide exceptional customer service to travelers to ensure an excellent StayMarquis experience
• You are a jack of all trades: you will do anything needed to support the StayMarquis team

The Details

This is a salaried, full time role with bonus opportunity. This position will be based out of our Melville, NY office. As a full time team member you will be eligible for benefits which include Medical, Dental, 401K, and PTO.

To Apply You Must Have

• Bachelor’s Degree
• 2+ years of professional experience in a client-facing environment
• Strong written and verbal communication skills
• High level of autonomy; a self-starter with an entrepreneurial attitude
• Strong teamwork mentality
• The ability to solve complex problems independently
• Comfort in a highly dynamic environment

If you are interested in this position please send an email to with “Account Manager” in the subject, along with your resume.