Application Support Systems Administrator

Minneapolis, Minnesota
Rise Baking Company, LLC

Job Purpose

Expand the company’s systems administration capabilities by focusing on enterprise and plant-level applications, vendor coordination, and business user support, while also providing backup coverage for core infrastructure responsibilities. Act as a bridge between business units and IT operations, ensuring applications are maintained, patched, integrated, and optimized, while driving reliability and user satisfaction.

Essential Functions

• Serve as the primary technical owner for enterprise and plant applications, including but not limited to:
  • Enterprise apps: 8×8, SSO integrations, Jira, Appian, TraceGains, camera/badge systems (e.g., Avigilon)
  • Plant software: Red Zone, Patch, and others as assigned
• Perform routine maintenance, upgrades, and patches
• Support on-call and after-hours requirements as needed
• Troubleshoot and resolve application-related issues in coordination with the Help Desk
• Monitor application performance and availability, escalating to vendors as needed
• Manage vendor relationships for support cases, escalations, and upgrades
• Partner with HR, Finance, Operations, and other units to gather requirements and translate into actions
• Oversee licensing management and user provisioning processes for assigned applications
• Work closely with the infrastructure systems administrator to align application dependencies (servers, storage, networking, identity)
• Assist with identity and access management solutions (OneLogin, Entra ID/Azure AD, Active Directory)
• Create and maintain documentation, runbooks, and internal knowledge base content
• Use or develop scripting tools (PowerShell, API integrations, etc.) to streamline routine tasks
• Proactively identify opportunities to improve application stability, security, and user experience
• Provide backup support for core system admin functions, such as Windows Server, VMware, patching, and backups
• Cross-train with team members to maintain operational continuity and coverage
• Comply with all food safety requirements, training, policies, and procedures
• Perform other job-related duties as assigned

Qualifications (Education, Experience, Competencies)

• Bachelor’s degree in information systems, computer science, or related field or equivalent work experience
• 5+ years of experience in IT systems administration and/or enterprise application support
• Strong expertise in enterprise application administration
• Hands-on experience with Microsoft 365, Teams, SharePoint, and Adobe Creative Cloud
• Familiarity with IAM solutions such as OneLogin, Entra ID/Azure AD, and Active Directory
• Experience managing vendors and software licensing
• Scripting and automation skills (PowerShell, Python, APIs) preferred
• Strong analytical, troubleshooting, and communication abilities
• Comfortable working with both technical teams and non-technical business stakeholders
• Excellent organizational skills with the ability to manage multiple priorities
• Detail-oriented with strong documentation and process discipline

California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington, Washington, D.C. Residents Only: The salary range for this role is $100,000 to $120,000.00 annually. Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. Rise Baking Company complies with all minimum wage laws as applicable. In addition to your annual salary, Rise Baking Company offers benefits such as a comprehensive benefits package, annual bonus eligibility, incentive and recognition programs and 401k contributions (all benefits are subject to eligibility requirements). At Rise Baking Company, our people are our finest ingredient.

Compensation details: 00 Yearly Salary

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