Assistant Property Manager

Lockport, NY, USA
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Job Summary

Join our fast-growing and energetic team to improve lives through real estate in the Lockport area! The Assistant Property Manager supports the oversight of assigned properties, ensuring on-target budgets and top-notch customer service. This position is intended to build upon foundational skills and steadily develop the employee towards a Property Manager position if the opportunity arises.

Birgo’s Values

• Teamwork: We leverage one another’s strengths to achieve more together.
• Humility: We admit our faults and strive to continuously improve.
• Rhinocerality: We charge hard after our highest priorities.
• Integrity: We do the right thing, even when it is costly.
• Vision: We innovate and adapt to improve lives.
• Excellence: We are dependable and accountable to produce quality results.

Core Responsibilities

• Leasing

• Lease vacancies and attract future tenants by advertising vacancies and obtaining referrals, with support from the leasing department
• Process rental applications, monitor the timeline of turnovers, and ensure a smooth move-in process
• Property Upkeep & Budgeting

• Complete weekly property checklists and identify opportunities to improve the appearance of the property
• Maintain properties by investigating and resolving tenant complaints, enforcing rules of occupancy, and inspecting vacant units
• Support the Property Manager in maximizing operational performance of properties
• Tenant Care

• Build rapport with tenants and promptly resolve any tenant issues
• Prepare and file notices, letters, and court documents

• Lease Renewals

• Prepare and send lease renewal offers following Birgo’s policies
• Communicate with tenants to answer questions and complete all renewals before they are due

• Other duties as assigned to help Birgo improve lives through real estate

Objectives and Key Results

• Complete highest priority 90-day projects that drive the mission
• Hit targets for budgets, tenant satisfaction surveys, and occupancy
• Demonstrate ongoing professional development

Successful Candidate Profile

Education & Experience

• 1+ years experience in leasing or property management in New York
• Associate’s Degree or equivalent life experience
• Experience working with diverse populations
• Knowledge of the Lockport workforce housing market (preferred)
• General sales or customer service experience also considered

Skills & Qualifications

• Excellent interpersonal and customer service skills
• Technology-savvy
• Excellent written, verbal, and persuasive communication
• Prior experience with AppFolio or other property management software platforms (preferred)

Work Style

• Enthusiastic communicator; quick to connect with others
• Adept at managing multiple projects simultaneously
• Careful with rules and comfortable working within established processes
• Commitment to high-quality and timely work

Other Requirements

• Reliable personal transportation for visiting properties during business hours
• Able to ascend/descend stairs and traverse an uneven terrain to access all areas of the properties
• Able to transport up to 25 lbs
• Able to use a computer for a full workday
• Able to travel to Pittsburgh once per quarter

Benefits & Perks

• Medical, Vision, and Dental health insurance with company contribution
• 401(k) retirement plan with employer match
• Professional development reimbursement program
• Paid Time Off program and Paid Holidays
• Healthy Lifestyle Reimbursement program
• Team outings and volunteer events
• Discounted rates at Birgo Properties

Pay Scale: $37,500-$48,700